Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although delivery fees will apply for outside of the Hilo area.
Q: Do you deliver to other cities?
A: Yes, but please be aware that due to rising gas prices, delivery to further locations may have a delivery fee depending on distance from our base yard. Please text or email our office or follow our online reservations for a current quote.
Q: Does the standard 5 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1–2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location. You do not get charged for earlier setup time.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The inflatable will be clean when you get it. Ohana Jump and Slide cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 75ft of the unit or a generator from us. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords. We do not use customer-provided extension cords or generators.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator from us. We rent generators at a reasonable cost. County and state parks may also require a permit—please refer to our permit information page for further details.
Q: What payments do you take?
A: Cash or credit cards. If paying by credit card, a payment link will be sent in your emailed receipt. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Deposits are fully refundable if you cancel at least 24 hours prior to your rental date. Within 24 hours, deposits are non-refundable. If you cancel after arrival, you will be charged the travel fee. If you cancel after setup, you will be charged the full amount with no refund.
Q: Do you require a deposit?
A: Yes. Orders under $1000 require a $100 credit card deposit. Orders over $1000 require a 25% deposit. The deposit is required to secure your rental date and is applied to the total payment.
Q: How big are the inflatables?
A: All of our bounce & slide combos are 15’x18’, which is larger than standard 13’x13’ bouncy castles. Please check space requirements listed with each unit. Inflatables need room for stakes, blower clearance, and cannot touch walls or trees.
Q: What about the X-large inflatables? Any special requirements?
A: Check the requirements listed with each unit. You must have at least 6ft access to the setup area. Some units can weigh up to 1000 pounds, so a clear path is required.
Q: What surfaces do you set up on?
A: We set up on grass and hard flat surfaces. We do not set up on sand, dirt, or rocks. All inflatables must be staked in the ground for safety, or tied off to secure items if staking is not possible.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered, or you may email our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. Normal wear and tear is not your responsibility. However, damage caused by negligence or failure to follow safety rules may result in charges up to full replacement cost.
If you have any other questions, please feel free to call us any time at: (808) 960-2907